ApTask looking for ServiceNow Developer (Remote)


Position Overview:

  • This position should be used for individuals who are actively and regularly meeting with and presenting to clients.
  • The resource will be responsible for managing a wide variety of ITSM initiatives.
  • Most of the initiatives are related to the core (Incident Management, Problem Management, Change, Svc Catalog, etc.).
  • Solution includes the technical architecture, solution design based on customer requirements, management of all development and solution delivery activity.
  • This role is accountable to ensure that solution testing occurs across SDLC environments, and that solution integration to other environments and production maintains platform stability.
  • This role will create & modify applications specific to client needs.


  • Provides and implements information technology (IT) systems strategy, development and/or integration services to external clients.
  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
  • Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
  • Performs in both a people management capacity and a technical leadership capacity.
  • Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems.
  • Develops and administers schedules, performance requirements; may have budget responsibilities.

Skills, Experience & Qualifications:

  • BA/BS degree in Computer Science, Engineering or related field
  • Scrum Master, practiced Agile leader, knowledge of supporting ALM toolsets (Jira, TFS, etc.)
  • Demonstrated experiences with web services, micro services, and other forms of integration leveraging APIs (REST, SOAP, WSDL) consuming various formats including JSOM
  • Strong client side scripting and supporting frameworks for the web (JavaScript, DOM, HTML, XML)
  • Minimum 2 years of experience in any Objective Oriented (OO) language
  • Strong understanding of web development (HMTL5, Responsive Design, Scripting, CSS, etc.) and web security
  • Expert knowledge of building enterprise-level web applications using micro services principles, Back-Ends for Front-Ends architecture, and Event Driven Architecture
  • Minimum 2 years of experience with ServiceNow or a similar cloud-based ITSM or related application that supports process capture, workflow and portal
  • Ability to manage through complex projects, multiple deliverables independently
  • Excellent oral and written communication skills
  • Strong understanding of ITIL framework and IT Service Management
  • ServiceNow Certifications preferred
  • Minimum of 2+ Senior years supporting the implementation, administration, configuration, and development of the Service Now tool
  • Understanding of Service Now and its Development Life Cycle
  • Expertise in Java script, debugging, optimizing the performance and working of Client Scripts, Catalog Client Scripts, Server Side Scripting, UI scripts and UI Policies.
  • Knowledge in Business rules, Activate plugins, Manage data with tables, Import sets and Update sets, Control system access and data security, Control access to the application and its records.
  • Extensive experience solutioning and developing custom applications with CreateNow, particularly in Fuji
  • Extensive experience in creating Service portal as per the client requirement.
  • Extensive experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.
  • Worked on CMDB in providing better scope of understanding on the inbound and outbound of assets.
  • Proficient in activities like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.
  • Experienced in managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLA’s.
  • Experienced with Web services including SOAP and XML based integrations with various authentication options/techniques.
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
  • Good Knowledge on using Glide Scripting for creating UI Action and business rules.
  • Experience in generating various reports providing information on Change scheduled, unauthorized changes implemented, Changes causing incidents etc.
  • Ability to enhance the user interface to provide a custom look and feel (Including Custom UI pages, HTML, and Jelly)
  • Ability to travel whenever needed to support key clients

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