Overview

 

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware® anti-malware products, and the maker of Support.com® software. Support.com services and products help leading brands deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com services and software, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues.

Reducing customer effort through advanced tools embeddable in mobile and web apps

Optimizing the interaction of support agents with customers via intelligent, contextual guidance; data-driven, step-by-step solutions; and modern visual remote tools

Providing actionable insights into support practices and real-world product performance through support interaction analytics and data from external systems (IoT platforms, CRMs, ticketing, etc.)

Join us as a Web Front End Developer building world-class support software and be part of its success in the market place.

Why work with us

Get in on the ground floor of a new SaaS product offering that is changing the way technology support is built into products, managed and delivered.

Write sophisticated web applications, SDKs and Open APIs for embedding modern, data driven customer support capabilities in software products on a wide range of platforms (Win, Mac, Android, iOS, and IoT platforms).

Use a cutting edge cloud technology stack built on Linux, Node.js, AngularJS, Redis, and PostgreSQL. Don’t have experience with these? You’ll get it here!

We love collaborative, agile software development, iterative design and testing. We form tight teams with PM and UX which build rapid prototypes and release frequently. You won’t get bored!

We encourage learning and integration of new technologies. If you’re passionate about technology, we’d love to hear your story. Support.com is a public company, with mature products established in the marketplace and continued innovation in support technology software.

What you will be doing

Design, implement and maintain UI Perform design and code reviews

Design and implement unit and functional testing Interface with QA, UX/product design, and DevOps teams

What you need for the job

Genuine interest in building UI that is attractive, very easy to use and highly responsive

Proven ability and desire to learn new technologies, ensuring a quick ramp up on our current technology stack Proficiency in at least one web programming language

Knowledge of HTML, CSS, Ajax, JSON, and XML

Solid understanding of algorithms, data structures, databases, security and other core concepts

B.S. in Computer Science or other related field, or equivalent work experience.

Bonus points for these!

Fluency in JavaScript and jQuery

Exposure to building single page web apps that work across browsers Experience using a client-side framework such as AngularJS

Experience with Express framework or alike and with event based asynchronous programming, promises Experience with consuming web APIs

Support.com is an Equal Opportunity Employer

SDL2017

 

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